Support
Contact Us
For questions, feedback, or bug reports about MUEDnote, please email us at:
glasswerks inc.
Email: support@mued.jp
Hours: Weekdays 10:00–18:00 Japan Time (JST), excluding Japanese public holidays and the New Year break. We usually reply within 1–2 business days.
Frequently Asked Questions
Q: Voice recognition isn't working
A: Please check that microphone access is enabled. You can verify MUEDnote's microphone permission in your device's Settings app.
Q: Sessions aren't being saved
A: Please check your internet connection. Data is temporarily stored when offline and synced when connection is restored. If the problem persists, try restarting the app.
Q: Voice memo transcription is inaccurate
A: Transcription accuracy depends on recording conditions. Try to speak clearly in a quiet environment. Technical terms and proper nouns may be difficult to recognize.
Q: Break reminders aren't working
A: Please check that notifications are enabled. Note that Do Not Disturb mode may suppress notifications.
Q: I can't log in
A: Please verify your email address is correct. If you've forgotten your password, tap "Forgot password" on the login screen to reset it.
Q: I want to delete my data
A: If you wish to delete your account, please contact support. Please note that deleted data cannot be recovered.
Q: Can I use it offline?
A: Basic features (timer, break reminders) work offline. Internet connection is required for voice memo transcription and syncing.
Q: What devices and OS versions are supported?
A: MUEDnote supports iPhone running iOS 17.0 or later. iPad is not currently supported.
Q: I bought masterchain. Where is my license key?
A: Sign in to the mued.jp portal (mued.jp/dashboard/plugins) with the same email address you used at checkout — your key is there, with Copy key and Download license.key. If you used a different address at checkout or cannot sign in, contact support@mued.jp with your order number and we will help. To install the key, drag license.key onto masterchain (if drop doesn't work in your DAW, use "Load license file…" or "Paste license key").
Q: Can I try it before I buy?
A: Yes. Without a key, masterchain runs as a demo with no time limit. In the demo it processes the first 45 seconds of audio after you insert it, then passes audio through unprocessed until you reinsert it. Settings aren't saved and presets can't be saved. Entering a license key removes these limits.
Q: At the end of the installation, macOS said the installer “can’t be moved to the Trash”
A: The installation is complete. The message means the macOS Installer could not move the used installer (.pkg) to the Trash. Please move the .pkg to the Trash yourself in Finder.
About Us
glasswerks inc.
4-7-27-3F Aobadai, Meguro-ku, Tokyo 153-0042, Japan