Refund Policy
Last updated: September 16, 2026
This policy explains how refunds work for MUED products, and who decides them.
Seller (Merchant of Record): FastSpring, Inc.
Provider (development and support): glasswerks inc.
1. Who handles refunds
Paid plugin orders are sold by FastSpring, Inc. as the Merchant of Record. Payments and refunds for those orders are therefore handled by FastSpring under its refund conditions. glasswerks inc. develops and supports the software and will help you with a request, but does not process the payment itself.
2. Digital products
Our paid products are digital and are delivered immediately by email after purchase. Where a refund is available, it is issued to the original payment method.
3. How to request a refund
Use the order confirmation email from FastSpring, which contains a link to manage the order, or contact us and we will point you to the right place. Please include the order reference.
4. Plugins
Free plugins involve no payment and so no refund. For paid plugins, if the product does not run on a supported system, contact us first: many cases are configuration issues we can resolve, and a working plugin is a better outcome than a refund.
5. Other services
Subscription and credit purchases for other MUED services are processed separately; the terms shown at the point of purchase apply to them.
Contact
For help with an order or a refund: support@mued.jp